Returns & Exchanges

At Prima Pavé, we strive for excellence in every bottle; however, due to the perishable nature of our alcohol-free sparkling wines, we can only accept returns for items that are damaged or defective upon arrival. Please contact our support team within 14 days of delivery to initiate a resolution for any quality concerns.

1

Inspect Your Shipment

Upon delivery, please carefully inspect your Prima Pavé bottles for any signs of transit damage, leakage, or breakage.

2

Document Issues

If you receive a damaged product, take clear photographs of the exterior packaging and the damaged contents to assist with your claim.

3

Contact Support

Email our concierge team with your order number and the documentation within 14 days to request a replacement or store credit.

4

Resolution Process

Our team will review your request within 48 hours and, if approved, will arrange for a prompt replacement shipment at no additional cost to you.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing